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faq

 

 

Every question deserves an answer! Here are the most commonly asked questions by our customers.

 

How to order ?

 

It's very simple, just follow the steps below:

 

1 / Log

 

If this is your first order, you must create your account by entering your email address and contact information. Make sure your email address is valid well to receive real-time tracking of your order.

If you are already a customer, just enter your email address and password and voila, you are now connected to your account!

 

2 / Delivery

 

Choose your delivery method or by Exapaq Here Relay.

 

3 / Payment

 

4 modes of payment are available:

 

- By credit card with secure 3D Secure transaction.

- Wire Transfer.

- By Cheque.

- For administrative mandate for administrations.

4 / Confirmation

 

A page informing you that your order has been registered. You receive more e-mail stating the condition and status of your order.

 

 

How to cancel the order?

 

It's simple, just contact us by email !

 

 

When my order will be shipped?

 

Your order will be delivered in most cases within 48 / 72H for delivery in UK.

This period may be extended if, for example, out of stock, package lost or damaged by the carrier.

 

 

I do not receive my order when my parcel was shipped, what should I do?

 

First check the link to track your package present in the email we sended to you to confirm expedition of your order.

If your package is shown being delivered, wait a bit, it should be here soon !

If the parcel is pending with the carrier, please contact it to retrieve your package.

 

 

I wish to get the guarantee satisfied and refunded 30 days and return my package

 

You are not completely satisfied or you regret buying ? You have 30 days to return your package ! Please return products in their perfect original conditions (packaging, instructions and accessories) and protect good cardboard.

 

If you do not find an answer to an other question on this page, please contact us !

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